Terms and Conditions
These Terms and Conditions set out the rules that apply when you use PocketWin’s online casino services. They explain the relationship between us and our users, and they govern account use, promotions, payments and how we deal with disputes. By creating an account or using our services you agree to comply with these terms and any other policies referenced on the site.
Account responsibilities
Account holders are responsible for keeping their login details secure and for all activity on their account. You must provide accurate, complete and up-to-date personal information when registering and keep that information current. We may suspend or close accounts where information appears false, incomplete or cannot be verified.
Verification and identity checks
We carry out identity, age and source of funds checks as part of account verification. Verification may be required before deposits, withdrawals or access to certain promotions. You agree to provide documentation on request, such as photo ID and proof of address, and to cooperate promptly with our verification processes.
Account limits and responsible use
You may set deposit, loss and session limits through your account. We may also apply limits or temporary restrictions where we consider it appropriate for safety, compliance or responsible gambling reasons. Self-exclusion and time-out tools are available and must be respected by the account holder.
Eligibility requirements
Only persons legally permitted to gamble in their jurisdiction may open an account. You must be at least 18 years old and resident in a territory where our services are offered. Multiple accounts for a single person are not permitted. We reserve the right to refuse registration or close accounts that breach eligibility rules.
Acceptable platform use
Users must not abuse or attempt to manipulate games, promotions or payment systems. Prohibited activity includes fraud, collusion, use of unauthorised third-party payment methods and circumvention of security controls. Any suspected abuse may lead to account suspension, forfeiture of winnings and reporting to relevant authorities where necessary.
General bonus and promotion rules
Promotions are subject to specific terms that accompany each offer. Unless stated otherwise, only one registration bonus is available per person, household and address. We may exclude certain games from contribution towards wagering requirements and set maximum bet levels while bonus funds are active. Abuse or irregular play may void bonuses and winnings.
Deposits and withdrawals
Accepted payment methods, minimum and maximum transaction amounts are shown in the cashier. Deposits are usually credited instantly. Withdrawals are subject to verification, internal checks and any applicable minimum withdrawal amounts. We may use the original payment method for refunds where possible. Processing times may vary and we will not be liable for delays caused by payment providers.
Withdrawal checks
For larger withdrawals we may request additional documentation and apply enhanced due diligence. We will process completed withdrawal requests promptly once verification is satisfactory and any wagering requirements have been met.
Dispute resolution
If you have a complaint please contact customer support via the channels available on the site. We aim to resolve issues quickly and fairly. If you remain dissatisfied you may be referred to an independent dispute resolution body where applicable and as disclosed in our regulatory information.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified to account holders by posting updates on the site or by other reasonable means. Continued use of the service after changes are posted constitutes acceptance of the revised terms.