PocketWin Casino Privacy Policy

This Privacy Policy explains how PocketWin collects, uses and protects the personal information you give us when you register an account, use our services or visit our site. We take your privacy seriously and aim to be clear about the data we hold, why we hold it and how you can exercise your rights.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account, including your name, date of birth, address, email address and telephone number. We also collect identity documents where verification is required and details of the payment methods you use to fund or withdraw from your account.

Technical data

We automatically gather technical information when you access our site or app. This includes your IP address, device identifiers, browser and operating system, screen size and language settings, and connection data such as pages viewed and session times.

Transactional and account data

We keep records of deposits, withdrawals, bet and play history, bonuses applied to your account and communications with our support team. This data is necessary for account management, payment processing and compliance with anti-money laundering and safer gambling requirements.

User activity

We monitor activity on our platform to detect fraud, identify responsible gambling concerns and improve service quality. This may include play patterns, session length, stakes and game choices.

How we use your information

We use personal and technical data to provide and operate your account, process payments, verify identity, meet regulatory obligations and handle disputes. We may also use information to provide customer support, investigate suspicious activity and send important service messages. Where we use data for marketing, we will do so only with your consent and you can opt out at any time.

Data protection and storage

We protect personal data using standard technical and organisational measures, including encryption and restricted access. Data is stored on secure servers and retained only as long as necessary for the purposes set out here, or to meet legal or regulatory obligations. We review our retention periods regularly.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, support authentication and improve performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings in your browser or via our cookie controls. Disabling certain cookies may affect site functionality.

Your rights

You have rights in relation to your personal data, including the right to access, correct, restrict processing, object to certain processing and request data portability. You also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with the relevant supervisory authority.

Access, correction and deletion of data

If you want to view, update or delete your personal data, contact us and we will respond within a reasonable time. Certain information may be retained where required for legal or regulatory reasons or to resolve disputes. To make a request, email [email protected] with relevant details and proof of identity.

Information sharing and third parties

We may share data with payment processors, identity verification services, analytics providers, regulators and law enforcement where required, and with service providers that help us run our platform. Where we share data, we impose contractual safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time. We will publish changes on the site and, where appropriate, notify you. Continued use of our services after changes are published indicates acceptance of the updated policy.